Reference

Terms That Govern Your Account

These legal terms set out the rules between you and my4dlotto when you access the platform, fund your account via Touch 'n Go eWallet, Boost, or GrabPay, and place any wager.

Account EligibilityJurisdiction ConditionsPayment RulesAccount ConductDispute Process
my4dlotto Terms That Govern Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request to close your account and withdraw your balance, reach us through the channels below. For account-specific legal queries, include your registered email and account ID so we can locate your record without delay.

Live Chat Start a live chat session from the platform for account-related legal queries. Have your account ID ready for faster handling.
Email Support Send detailed legal or dispute queries to our support email. We respond to account and terms questions in writing for your records.
Account Help Centre The Help Centre covers account closure, balance disputes, and terms clarifications with step-by-step paths for common legal requests.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Account security and data handling are not afterthoughts here. Every account session is protected by SSL encryption, and your payment details — whether linked to Touch 'n Go eWallet, Boost, or GrabPay — are never stored on our servers in raw form. We retain transaction records for the period required by applicable law, then delete or anonymise them.

Data Retention

We keep your account and transaction data for the period required under applicable law. After that window, records are deleted or anonymised per our data policy.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and wallet settings. You can clear these via your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Data Requests

You can request a copy of the personal data we hold on your account by contacting support with your registered email. We process these requests within the timeframe local law requires.

Common Legal Questions About Your Account

These are the questions we get most often about account rights, data, and how our terms apply in Malaysia.

These terms apply to anyone who opens an account and accesses the platform. Eligibility depends on your local law — access is available only where online gaming is permitted in your jurisdiction.

Yes. Contact support with your registered email and account ID. We will compile the data we hold on your account and send it to you within the timeframe required by applicable law.

If your account is suspended pending a review, we will contact you via your registered email. Verified balances from legitimate play are returned through the original deposit method after the review concludes.

Request account closure through live chat or email support. Provide your account ID and preferred withdrawal method — Touch 'n Go eWallet, Boost, or GrabPay — and we will process the balance after identity verification.

We may update these terms. When we do, the revised version is posted on this page with the effective date. Continuing to use the platform after that date means you accept the updated terms.

Raise a dispute via live chat or email with your account ID and the relevant transaction or game round reference. We review the server-side record and respond in writing with our finding.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.